Refund policy

Snow and Pals LLC - Return Policy

At Snow and Pals, we are committed to providing high-quality dog products designed with your pet's comfort and well-being in mind. Due to the nature of our products, we have a specific return policy outlined below:

Returns Eligibility:

• We accept returns within 30 days of the purchase date for unused and unopened items.
• To be eligible for a return, the item must be in its original packaging, unused, and in the same condition as received.

Non-Returnable Items:

• Items that have been used, washed, or show signs of wear are not eligible for return.
• Personalized or customized items are also non-returnable.

Return Process:

• To initiate a return, please contact our customer service team at snowandpals@gmail.com.
• Provide your order number and a detailed explanation of the reason for the return.
• Once your return is approved, you will receive instructions on how to return the item.
• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

Return Shipping:

• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping service to ensure that your return is received.